Q. The license agreement form is not completely visible when I install MSA Minder or the screens in MSA Minder are not completely visible.

A. As stated in the installation instructions, you must set the computer screen resolution to 800x600 or higher before using MSA Minder. To change the resolution on Windows 98 (Windows 95 is similar) go to the Windows desktop area and click on a blank area of the desktop with the right mouse button. A pop-up menu will appear. Select Properties from this menu using the left mouse button. Click on the Tab labeled Settings. Then move the slider control so that the Screen Area is set to 800x60 or higher. Then click OK at the bottom of the window.

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Q. When importing data into MSA Minder from PosiCheck or the other way around the OtherID info is not imported.

A . This is a known issue that has been fixed with the current program update. Go to the Program Update page to download the latest version of MSA Minder at no charge.

Q. After downloading the last update, my program is running as a DEMO version.

A. This will happen the first time you load version 1.5.0 or higher on to your computer. To enable the full version you must enter a User Name and password. After this is done the information is stored on the computer and will not need to be re-entered. To get your User Name and Password, send an email message to support@msaminder.com. Please include your program serial number, your name, address, date and place of purchase, and desired User Name with your email. The User Name must be greater than 10 characters and less than 41 characters. After you have received your User Name and Password, go to the File menu item and select Enable Full Version. You will see a screen with text boxes for the User Name and Password. Enter them exactly as they were given in the email from support@msaminder.com. The entries are case sensitive. To be sure you are copying the items correctly you can copy the User Name and Password from the email message then paste them into the text boxes in the program. The Copy and Paste commands are available by clicking the right mouse button while the desired text is selected. For further instructions click the Help button on the Enable Full Version screen.

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Q. How do I change my User Name?

A. Email support@msaminder.com

Q. Can I import data from other MSA Minder databases? Perhaps I have more than one machine running MSAM and want to merge data.

A. Yes. Data can be imported from one machine to another or synchronized from within the MSA Minder program.

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Q. Can I run MSA Minder on a network?

A. Yes. Please remember that the End User License agreement entitles you to only one user of MSA Minder per license. If other persons on the network will run the program at different workstations, additional copies of MSA Minder must be purchased for each intended user. To run MSA Minder on a Windows network the program must be installed on each workstation that will run the program using the program CD. This is because each computer will need to access DLLs needed to run the program. After the program is installed on the different networked computers, set the computers up so that the MSA Minder.exe file on the one computer that is serving as host is called rather than the one on the local machine. This way all computers will share the same database located on that host machine. You may even want to delete the MSA Minder.exe files from the local machines to avoid confusion.

Q. How long will I receive free updates?

A. After the latest update, version 2.5.9, updates will be issued that add new MSA part diagrams or fix existing features  free of charge to all users. Updates that add new features will be available at an upgrade fee to be determined. Users who have purchased MSA Minder within one year of the issuance of an update requiring a fee are entitled to that update free of charge.

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Q. Are there versions of this software for Scott, Draeger and others?

A. Currently there is a version for Survivair and Interspiro. If you want to see a version for your manufacturer, contact your manufacturer's sales rep and let them know you would like it. Have them contact sales@msaminder.com.

Q. How do I track the facepieces when MSA does not give them serial numbers?

A. MSA sells identification tags that can be scribed or stamped with whatever numbering system you would like. MSA Minder will not accept duplicate numbers.

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Q. How do I view PosiCheck test data in MSA Minder?

A. MSA Minder does not store the PosiCheck data since it is already stored in the PosiCheck database. MSA Minder can read that database and display the test results however. The Test window was designed for users who do not have a PosiCheck tester and are using the old "Blue Box" tester. The units that are imported from PosiCheck show up on the Test window table grid but no parameter values are shown because the PosiCheck tester does not use the same parameters as the "Blue Box". The PosiCheck results can be viewed by selecting the desired SCBA from the list, then clicking the "View ProCheck Graphs" button. You will be asked the location of the PosiCheck database since PosiCheck can use multiple database files. Select the proper file and the results will then be shown.

Q. My program does not export to PosiCheck when I click Save at the SCBA Info window.

A. You must name a default PosiCheck database file in the Default window of MSA Minder. The Info Window will then export to PosiCheck every time the Save button is clicked

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Q. The View ProCheck Graphs button does not appear on the Test window.

A. You must name a default PosiCheck database file in the Default window of MSA Minder. The button will then appear the next time the Tests window is loaded.

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